Digital solutions for real business processes
Explore how e-commerce platforms, business applications, AI automation and system integrations can address concrete operational challenges.
Browse solution examples by service area
Each example outlines a typical challenge, the solution approach, the workflow and the systems involved. Illustrative examples are clearly labelled.
Digital Commerce Solution Examples
B2B portals, custom storefronts and commerce integrations for companies that need more than a standard online store.
8 examplesBusiness ApplicationsBusiness Application Solution Examples
Internal applications that connect jobs, employees, documents and operational processes in one environment.
8 examplesAI AutomationAI Automation Solution Examples
Practical AI assistants, classification and document automation built into business workflows — with human oversight by default.
8 examplesCloud & IntegrationCloud & Integration Solution Examples
Cloud environments, API integrations and identity infrastructure that connect existing systems and applications.
8 examplesCustomer & Partner PortalsCustomer & Partner Portal Solution Examples
Self-service portals for customers, dealers, suppliers and partners — orders, documents, support and SLA visibility in one place.
6 examplesApplication ModernisationApplication Modernisation Solution Examples
Step-by-step modernisation of legacy applications, desktop tools and spreadsheet-based processes.
6 examplesData & ReportingData & Reporting Solution Examples
Dashboards and reporting platforms that combine data from ERP, CRM, e-commerce and operational systems.
6 examplesWorkflow AutomationWorkflow & Process Automation Examples
Approval flows, hand-offs and routine processes automated across teams and systems.
6 examples
B2B wholesale ordering portal with customer-specific pricing
Sales reps spend hours entering orders received by email, phone and PDF. Buyers cannot see live stock, their own contract prices, or order history without calling.
Custom e-commerce platform built around the company's own delivery operation
Off-the-shelf platforms could not model time-window deliveries, premium curated product flows and integration with the company's own delivery operation without expensive workarounds.
Premium multi-brand storefront with trust-driven content structure
Several premium brands had to coexist on one storefront with consistent quality, while still letting each brand express its identity and supporting deep product comparisons.
Online product configurator with live pricing and ERP hand-off
Sales teams handle every configurable quote manually in spreadsheets. Customers wait days, and configuration errors lead to costly rework in production.
Dealer ordering portal with rebates, allocations and warranty registration
Dealers email orders in inconsistent formats, allocations are tracked in spreadsheets, and warranty registrations arrive on paper — slowing down both fulfilment and after-sales support.
ERP to e-commerce synchronisation for products, stock, prices and orders
Product data, stock and pricing live in the ERP, but updates to the online store are manual. Customers see outdated stock and prices, and orders are re-keyed by hand.
Subscription commerce platform with flexible plans and customer self-service
Customer service handles every plan change, skip or pause request manually. Churn rises because customers cannot easily adjust their subscription themselves.
Multi-market storefront with localised pricing, taxes and content
Running separate storefronts per market multiplies content, translation and integration work. Maintaining consistent branding and product data becomes a major operational burden.
Field service platform connecting jobs, calendar, on-site documentation and crews
Jobs, schedules, site reports and photos lived in email, paper folders and disconnected apps. Office staff re-keyed data and crews could not see updates from the field in real time.
Job and project management application with cost, time and document tracking
Project status, hours, materials and documents are spread across spreadsheets and folders, making margin and progress visibility unreliable.
Mobile time and attendance application with GPS and approvals
Paper timesheets and email approvals delay payroll, and there is no reliable record of where and when work happened.
Operational management dashboard combining ERP, CRM and operational data
Management decisions rely on weekly Excel exports stitched together from multiple systems — slow, error-prone and out of date.
Industry-specific internal CRM tailored to sales process and pricing rules
A generic CRM does not fit the sales process, account hierarchies and pricing logic, leading to low adoption and parallel spreadsheets.
Lightweight warehouse operations app for picking, packing and stock moves
Paper pick lists and manual stock moves cause errors, missed deliveries and unreliable stock figures.
Mobile quality inspection and HSE checklist application
Inspections and safety checks are filled in on paper, scanned and lost — making audits stressful and corrective actions hard to track.
Internal helpdesk and service request application with SLAs
Requests arrive in many channels — email, chat, hallway — and nothing has a clear owner or due date.
Voice-enabled AI assistant for field documentation and job updates
Crews could not type detailed reports on site, so documentation was delayed, incomplete or written hours later from memory.
AI email triage with intent detection and draft replies for review
Shared inboxes mix orders, quote requests, complaints and admin questions — agents spend hours sorting before answering.
AI document extraction for invoices, delivery notes and purchase orders
Suppliers and customers send documents in many formats. Staff manually re-key data into ERP and accounting, with frequent typing errors.
AI knowledge assistant over internal documentation and policies
Employees can't find answers in scattered SharePoint, wiki and PDF sources, leading to repeated questions and lost time.
AI support copilot suggesting answers from past tickets and knowledge base
Agents repeatedly search past tickets and articles to answer similar questions, leading to long handling times and inconsistent responses.
AI procurement assistant for offer comparison and invoice matching
Comparing supplier offers across formats and matching invoices to orders is slow and error-prone.
AI anomaly detection for operational and transactional data
Issues hide in large volumes of routine data — by the time someone notices, the impact is already significant.
AI meeting summaries with action items synced to project tools
Notes and action items from meetings are inconsistent, often lost, and rarely make it back into the systems where work happens.
ERP and CRM integration for unified customer, order and pipeline view
Sales sees opportunities in CRM but no real customer history; service sees ERP orders but no upcoming deals. Both teams operate on partial truth.
Central integration platform replacing fragile point-to-point connections
Years of ad-hoc connectors have produced a tangle of scripts, spreadsheets and middleware that nobody fully owns or understands.
Single sign-on and identity for internal apps, partner portals and customer portals
Each application has its own login. Employees forget passwords, leavers keep access, and audits are painful.
Cloud architecture for scalable, secure business applications
Existing infrastructure is hard to scale, security boundaries are unclear, and new applications keep being deployed in inconsistent ways.
Phased cloud migration of business applications without downtime
On-premise environments are ageing, hardware refreshes loom and the business cannot tolerate long downtime or risky big-bang migrations.
DevOps pipelines and monitoring for business-critical applications
Deployments are manual and risky, incidents are discovered by users, and root cause is painful to find across services.
Cloud data warehouse consolidating ERP, CRM, e-commerce and operational data
Reporting depends on overnight exports from each system, with no shared definitions and a constant lag.
Event streaming backbone for real-time updates across business systems
Systems wait for nightly batch jobs to learn about new orders, stock changes or customer events — too slow for operations and digital channels.
Customer self-service portal for orders, invoices and support
Customers email and call for order status, invoices and reorders. Service staff spend more time looking up records than helping.
Partner portal for dealers with co-marketing, pricing and certifications
Dealers receive price lists, marketing assets and training by email — outdated copies circulate and partners are not aligned.
Supplier portal for orders, ASNs, invoices and documents
Purchase orders go by email, suppliers confirm in different formats, ASNs arrive late, and invoices need manual matching.
Service portal with ticketing, SLA visibility and asset register
Customers don't know the status of open tickets, SLA breaches surface late, and the asset register lives in a spreadsheet.
Secure document portal for contracts, statements and project files
Sensitive documents are shared via email and consumer file-sharing services, with no audit trail and unclear permissions.
Dealer warranty registration and claim portal
Warranty cards arrive on paper, claims are filed by email and reimbursement decisions take weeks.
Migration of a legacy desktop application to a modern web application
A desktop application built years ago can't be deployed to new machines, is hard to support remotely, and locks the business to old operating systems.
Replacement of a critical shared spreadsheet with a structured web application
A spreadsheet has grown into a business-critical system — multiple owners, broken formulas, conflicting versions and no audit trail.
Incremental decomposition of a monolithic application
A large monolith makes every change risky, deployments slow and onboarding new developers painful.
Digitisation of paper-based forms and field reports
Paper forms are filled in, photographed, lost, re-typed and filed — slow, error-prone and impossible to analyse.
Modern API layer in front of a legacy system to enable new digital channels
A legacy system holds critical data and logic but cannot serve modern apps, portals or partners directly.
Database platform upgrade with minimal downtime
An older database platform is out of support, slowing performance and security improvements and blocking application upgrades.
Executive dashboard with revenue, margin and operational KPIs
Executives receive different numbers from different teams and spend meetings reconciling spreadsheets instead of deciding.
Sales and margin reporting per customer, product and channel
Margin reports are produced manually in Excel and rarely cut the way managers actually need.
Operational KPI view with throughput, quality and SLA metrics
Operations runs on tribal knowledge and gut feel; problems are only obvious once customers complain.
Cashflow and working capital reporting with rolling forecasts
Cashflow visibility is built monthly in spreadsheets, leaving the team reactive to receivables and supplier issues.
Self-service BI on governed datasets for business teams
Every report change requires an IT ticket, slowing decisions and frustrating both sides.
Automated regulatory and sustainability reporting
Regulatory and sustainability reports are assembled manually from many sources, eating weeks of effort each cycle.
Digital purchase requisition and approval workflow
Purchase requests circulate by email and signed PDFs, with approvers unsure of policy and limits.
Employee onboarding workflow across HR, IT and facilities
Onboarding depends on checklists in email — new joiners regularly arrive without access, equipment or training scheduled.
Contract review and approval workflow with e-signature
Contracts move between sales, legal and finance via email attachments, with unclear versioning and slow turnarounds.
Service request routing with SLAs and escalation
Requests arrive across channels with no clear owner, SLA or escalation path; urgent issues compete with routine ones.
Leave, expense and travel approval workflow
Leave, travel and expense approvals run on paper and email, with policies that are hard to enforce and inconsistent records.
Incident response workflow with on-call routing and post-incident review
Incidents are managed in chat threads and shared documents — handover is messy and lessons rarely make it into improvements.
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