Internal helpdesk and service request application with SLAs
Typical client: Internal IT, HR or facility teams supporting many employees
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The challenge
Requests arrive in many channels — email, chat, hallway — and nothing has a clear owner or due date.
The solution
An internal helpdesk with categorised request forms, SLA timers, automated routing and a self-service knowledge base.
Business benefit
Faster response times, fewer dropped requests and clear visibility for managers.
Key capabilities
- Categorised request forms
- Automated routing by category and team
- SLA timers and escalations
- Self-service knowledge base
- Manager dashboard with workload and SLA
How it works
- 1Employee submits a request via portal or email
- 2System categorises and routes to the right team
- 3Owner resolves within SLA, with escalations if needed
- 4Resolution is documented and added to the knowledge base
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Let's look at what is slowing your business down
A short introductory call to review your current process, the main challenges and possible directions. No technical sales pitch, no commitment.
Tell us about your project
About two minutes to complete. We respond within one business day.
