AI email triage with intent detection and draft replies for review
Typical client: Customer service and inside sales teams handling high email volume
Discuss a similar project
The challenge
Shared inboxes mix orders, quote requests, complaints and admin questions — agents spend hours sorting before answering.
The solution
An AI layer that classifies incoming emails, extracts key data (order numbers, customer, intent) and proposes a draft reply or routes the message to the right team — humans always approve before sending.
Business benefit
Less time sorting, more time on real customer issues and consistent first responses.
Key capabilities
- Intent and category classification
- Extraction of order, customer and product references
- Draft reply suggestions with citation of sources
- Manual approval before sending
- Audit trail of AI suggestions and decisions
How it works
- 1Email arrives in the shared inbox
- 2AI classifies, extracts data and drafts a reply
- 3Agent reviews, edits if needed and approves
- 4Email is sent and the action is logged
Related solution examples
AI document extraction for invoices, delivery notes and purchase orders
Suppliers and customers send documents in many formats. Staff manually re-key data into ERP and accounting, with frequent typing errors.
AI knowledge assistant over internal documentation and policies
Employees can't find answers in scattered SharePoint, wiki and PDF sources, leading to repeated questions and lost time.
Let's look at what is slowing your business down
A short introductory call to review your current process, the main challenges and possible directions. No technical sales pitch, no commitment.
Tell us about your project
About two minutes to complete. We respond within one business day.
