Service portal with ticketing, SLA visibility and asset register
Typical client: Service organisations with SLAs and recurring customers
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The challenge
Customers don't know the status of open tickets, SLA breaches surface late, and the asset register lives in a spreadsheet.
The solution
A service portal showing open and historical tickets, SLA timers, the customer's installed-base register and downloadable service reports.
Business benefit
Clear SLA accountability, fewer status calls and stronger long-term relationships.
Key capabilities
- Ticket creation and history
- Live SLA timers and breach alerts
- Customer asset register
- Service reports and signed documents
- Multi-user access per customer
How it works
- 1Customer opens a ticket against an asset
- 2SLA timer starts and the right team is notified
- 3Service is delivered and a report is uploaded
- 4Asset and ticket history are updated for future reference
Related solution examples
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Let's look at what is slowing your business down
A short introductory call to review your current process, the main challenges and possible directions. No technical sales pitch, no commitment.
Tell us about your project
About two minutes to complete. We respond within one business day.
