Customer & Partner Portals
Self-service portals for customers and partners — orders, invoices, documents, tickets and SLA visibility in one branded environment, connected to your back-end systems.
Where companies typically struggle
Customer requests pile up in inboxes
Status updates, document requests and small changes consume the team's day.
Partners can't see live status
Visibility into deliveries, claims and contracts is fragmented across emails and PDFs.
Onboarding is repetitive and manual
Each new partner means re-creating the same setup steps.
Data lives in too many systems
Sales, support and finance keep their own truth — customers feel it.
What we build
Branded self-service
Customers see their data, documents and history in your visual identity.
Orders and deliveries
Real-time status, tracking, delivery notes and proof of delivery.
Invoices and statements
Downloadable documents, account balance and payment status.
Tickets and requests
Structured forms for service requests, claims and document requests.
Document vault
Contracts, certifications and product documentation in one place.
Role-based access
Multi-user accounts with permissions per company, branch or contract.
How we deliver
Discovery
We map your current process, users, data and integration points.
Solution design
We define scope, architecture, UX direction and a realistic budget.
Iterative build
We deliver in stages with regular demos so you can shape the outcome.
Go-live
Acceptance testing, training, cutover plan and production launch.
Continuous improvement
Monitoring, support and next-phase development after go-live.
Systems we typically integrate
We connect this solution with the systems you already run.
Business value you can expect
Frequently asked questions
How is this different from a B2B portal?+
A B2B portal focuses on ordering. A customer / partner portal covers the full relationship — orders, support, documents, contracts and SLAs.
Can we connect it to our ERP and CRM?+
Yes — the portal is a thin, modern UI on top of your existing data, integrated via APIs.
Can it support multiple partner types?+
Yes. Different views, permissions and processes per partner type (dealer, reseller, end customer, etc.).
Can it host downloads or media?+
Yes — secure document and media areas with access control are part of the standard scope.
Related services
Explore other capabilities in this area.
Let's look at what is slowing your business down
A short introductory call to review your current process, the main challenges and possible directions. No technical sales pitch, no commitment.
Tell us about your project
About two minutes to complete. We respond within one business day.
