AI knowledge assistant over internal documentation and policies
Typical client: Companies with large internal documentation and onboarding needs
Discuss a similar project
The challenge
Employees can't find answers in scattered SharePoint, wiki and PDF sources, leading to repeated questions and lost time.
The solution
A retrieval-augmented AI assistant that answers questions strictly from approved internal sources, with citations and permission filtering.
Business benefit
Faster answers, fewer repeated questions to subject-matter experts and more consistent information.
Key capabilities
- Connectors for SharePoint, wiki and file shares
- Permission-aware retrieval
- Citations for every answer
- Feedback loop for incorrect answers
- Admin view of usage and content gaps
How it works
- 1Employee asks a question in chat or portal
- 2AI retrieves only documents the user is permitted to see
- 3Answer is generated with citations
- 4User can give feedback to improve future answers
Related solution examples
AI email triage with intent detection and draft replies for review
Shared inboxes mix orders, quote requests, complaints and admin questions — agents spend hours sorting before answering.
AI support copilot suggesting answers from past tickets and knowledge base
Agents repeatedly search past tickets and articles to answer similar questions, leading to long handling times and inconsistent responses.
Let's look at what is slowing your business down
A short introductory call to review your current process, the main challenges and possible directions. No technical sales pitch, no commitment.
Tell us about your project
About two minutes to complete. We respond within one business day.
