AI email triage with intent detection and draft replies for review
Typický klient: Customer service and inside sales teams handling high email volume
Prediskutovať podobný projekt
Výzva
Shared inboxes mix orders, quote requests, complaints and admin questions — agents spend hours sorting before answering.
Riešenie
An AI layer that classifies incoming emails, extracts key data (order numbers, customer, intent) and proposes a draft reply or routes the message to the right team — humans always approve before sending.
Prínos pre firmu
Less time sorting, more time on real customer issues and consistent first responses.
Kľúčové funkcie
- Intent and category classification
- Extraction of order, customer and product references
- Draft reply suggestions with citation of sources
- Manual approval before sending
- Audit trail of AI suggestions and decisions
Ako to funguje
- 1Email arrives in the shared inbox
- 2AI classifies, extracts data and drafts a reply
- 3Agent reviews, edits if needed and approves
- 4Email is sent and the action is logged
Súvisiace príklady riešení
AI document extraction for invoices, delivery notes and purchase orders
Suppliers and customers send documents in many formats. Staff manually re-key data into ERP and accounting, with frequent typing errors.
AI knowledge assistant over internal documentation and policies
Employees can't find answers in scattered SharePoint, wiki and PDF sources, leading to repeated questions and lost time.
Pozrime sa na to, čo brzdí vašu firmu
Krátky úvodný rozhovor o vašich procesoch, hlavných výzvach a možných riešeniach. Bez technického predajného monológu a bez záväzkov.
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